Frequently Asked Questions

If using the mobile app:
· Open the BikeLink app and tap “End Rental & Open Door” before the rental expires to avoid late fees. Be sure to close the door after the bicycle is removed from the locker.

If using TAP card or customer service access:
· Go to the access hub, tap your TAP card, and head to the locker to end the rental.

Lockers come in three different sizes- Standard, Large, and Extra Large (see diagrams and measurements below). Standard lockers can fit most adult-sized bikes, while Large and Extra Large lockers offer more space for cargo bikes.

If using the mobile app:
· Open the BikeLink app and tap “End Rental & Open Door” before the rental expires to avoid late fees. Be sure to close the door after the bicycle is removed from the locker.

If using TAP card or customer service access:
· Go to the access hub, tap your TAP card, and head to the locker to end the rental.

Bike parking is available on a first-come, first-served basis. Use the BikeLink app or website to see which lockers are currently occupied before arrival at your destination. The locker will only be made available for rental once the app is in range of the lockers so be sure to be in front of the desired locker before initiating a rental.